Privacy Policy – 24K Naturals

Last Updated: Aug 2025

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24K Naturals (“we”, “our”, “us”) values your trust and respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website and other order channels.
 

1. Information We Collect

When you place an order with us, we may collect the following details:

• Name

• Email address

• Shipping and billing address

• Contact number

• Payment information (processed securely through third-party payment gateways such as Razorpay / PayU)

We do not store your payment card details on our systems.
 

2. How We Use Your Information

Your information is used only for:

• Processing and delivering your orders

• Contacting you regarding your purchases or order status

• Sending important updates about your order, new product launches, offers, or occasional wellness routines

• Asking for feedback or reviews to improve our service

• Maintaining records as required under Indian law

We do not sell, rent, or trade your personal information with anyone.

We do not send spam. You will receive only helpful, occasional messages that we believe are valuable to you.

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3. Sharing of Information

We may share necessary details (such as name, address, and contact number) only with:

• Delivery partners (e.g., India Post / courier services) to deliver your orders

• Payment gateways (e.g., Razorpay / PayU) for processing your payments securely

No other third parties receive your information.
 

4. Cookies & Website Data

• Our website is built using WIX, which may use cookies and similar technologies to improve website performance and user experience. Cookies generally help with functions like remembering your cart or login preferences.

• You can manage or disable cookies in your browser settings.
   

5. Data Retention & Customer Rights

• We keep customer details only as long as required for order completion, record-keeping, and legal compliance.

• If you wish to delete or block your account/login, you can write to us at 24korganics.connect@gmail.com and we will remove your details from our backend within a reasonable time.

• You may also request not to receive any promotional messages from us.
   

6. Security

• Payments are processed through secure third-party gateways.

• While we take reasonable care to protect your information, please note that no system is 100% secure.
   

7. Legal Compliance

This policy is governed by and construed in accordance with the laws of India. By using our website, you agree to this Privacy Policy and consent to the collection and use of information as described.
 

8. Contact Us

For any concerns about your data or this Privacy Policy, you may contact us at:

📧 24knaturals.connect@gmail.com
📍 Coimbatore, Tamil Nadu, India

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